Refund & Return Policy

At Runique Store, customer satisfaction is important to us. Please read our policy carefully before placing an order. All purchases on this website are billed by Bizecho Tech.

Returns

We accept returns only in the following cases:

  • You received a damaged product
  • You received the wrong product
  • The product has a manufacturing defect

To be eligible:

  • You must contact us within 48 hours of delivery
  • Product must be unused and in original packaging

Unboxing Video Requirement for Damaged or Broken Items

To help us process claims for products damaged during transit, we require customers to record a clear, continuous video while unboxing the package.

If you receive a product that is broken, damaged, or defective, please ensure that:

  • The video starts before opening the sealed package and clearly shows the shipping label.

  • The entire unboxing process is recorded without any cuts or edits.

  • The damage to the product is clearly visible in the video.

This unboxing video is mandatory for us to verify transit damage and file a claim with our logistics partner. Unfortunately, we may not be able to process requests for replacement or refund for transit damage if an unboxing video is not provided.

Please report any damaged or broken item within 48 hours of delivery by sharing the unboxing video along with your order details.

Personalized / Customized items

Products that are customized or personalized (for example, items printed with a name or custom details) are not eligible for return or refund, unless they arrive damaged or incorrect. In that case, the product will be replaced, no refunds will be given for these items.

Refunds

Once your request is approved, refunds will be processed within 5–10 business days to the original payment method.

Replacement

In eligible cases, we may offer a replacement instead of a refund depending on the issue and stock availability.

How to request a return/refund

Please email us with:

  • Order ID
  • Photos/video of the product issue
  • A short description of the problem

Email To : hello.runique@outlook.in with CC to : Sanjay.thakur3@gmail.com

Phone/WhatsApp: +91-9833635399